We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as smooth as possible. Please review the following guidelines:
1. Eligibility for Returns:
- You may return items within 30 days of the purchase date.
- The item must be unused, in its original packaging, and in the same condition as you received it.
- Personalized or custom-made items are not eligible for return unless they are damaged or defective.
2. How to Initiate a Return:
- To initiate a return, please contact our customer support team at email@example.com.
- Provide your order number, a description of the item you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is damaged, defective, or an incorrect item was sent.
- We recommend using a trackable shipping method and retaining the shipping receipt for your records.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 14 days after the item is received and inspected.
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
- We will provide instructions for returning the item or, if applicable, arrange for a replacement or refund.
Please note that this return policy applies to online purchases made through our website. For purchases made through authorized retailers, please refer to their respective return policies.
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team. We value your satisfaction and will work diligently to address any concerns you may have.